{"id":10220,"date":"2023-07-23T23:17:18","date_gmt":"2023-07-23T20:17:18","guid":{"rendered":"http:\/\/forumhotel.ru\/?page_id=10220"},"modified":"2024-02-19T16:57:40","modified_gmt":"2024-02-19T13:57:40","slug":"terms-and-guarantees","status":"publish","type":"page","link":"https:\/\/forumhotel.ru\/en\/terms-and-guarantees\/","title":{"rendered":"Terms and guarantees"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10220\" class=\"elementor elementor-10220\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dec0b49 e-flex e-con-boxed e-con e-parent\" data-id=\"dec0b49\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3de5a27 elementor-widget elementor-widget-heading\" data-id=\"3de5a27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hotel policies of Nevsky Forum Hotel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2a61c elementor-widget elementor-widget-text-editor\" data-id=\"4c2a61c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Guests\u2019 registration<\/b><\/h2><p><b>When you check-in at the hotel, we need to provide your passport with visa and migration card (for foreigners)<\/b><\/p><p><span style=\"font-weight: 400;\">According to the Russian Federation Act N 5242-1 dated 25.06.1993 (as amended on 29.06.2015) \u00abConcerning the Right of the Russian Federation Citizens to Freedom of Movement and Choice of Place of Stay and Residence within the Russian Federation\u00bb and the Russian Federation Act N 109-\u0424\u0417 dated 18.07.2006 (as amended on 22.12.2014) \u00abConcerning the Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation\u00bb,\u00a0<\/span><b>all the guests are subject to be registered at the hotel, and we ask you to present the following documents:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b><br \/>for Russian citizens:<\/b><\/p><p><span style=\"font-weight: 400;\">&#8211; the internal Russian passport,<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; or birth certificate (for children under 14 years old);<\/span><\/p><p><b><br \/>for foreign guests (one of the options):<\/b><\/p><p><span style=\"font-weight: 400;\">&#8211; passport with Russian visa, and migration card,<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; passport and group voucher (if you arrived at St. Petersburg by ferry, you are allowed to stay on the territory of Russian Federation for 72 hours without visa, within a tourist group)<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; passport and migration card (in case of visa-free regime),<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; diplomatic passport,<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; residence permit.<\/span><\/p><p><b>This registration is for free for our guests,<\/b><span style=\"font-weight: 400;\">\u00a0according to the Russian Federation Act N 5242-1 dated 25.06.1993 (as amended on 29.06.2015) &#8220;Concerning the Right of the Russian Federation Citizens to Freedom of Movement and Choice of Place of Stay and Residence within the Russian Federation&#8221;, section 3, and the Act \u00abConcerning the Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation\u00bb, clause 2 of the section 13.<\/span><\/p><p><b>General terms<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check-in \u2013 14:00, check-out \u2013 12:00<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pre-booked early check-in before 7 a.m.* can be arranged at extra cost of 1 night stay (<\/span><i><span style=\"font-weight: 400;\">breakfast is included<\/span><\/i><span style=\"font-weight: 400;\">)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pre-booked early check-in after 7 a.m. till 2 p.m.* can be arranged at extra cost of 50% of 1 night stay (<\/span><i><span style=\"font-weight: 400;\">breakfast is extra to charge 1500 RUB per person<\/span><\/i><span style=\"font-weight: 400;\">)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pre-booked late check-out till 7 p.m.* can be arranged at extra cost of 50% of 1 night stay<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pre-booked late check-out after 7 p.m.* can be arranged at extra cost of 1 night stay<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">* <\/span><i><span style=\"font-weight: 400;\">Subject to availability<\/span><\/i><\/p><p><b>If you do not pre-book early check-in, you may always leave your baggage in our luggage room for free till check-in, and we&#8217;ll be glad to treat you a cup of hot tea or coffee.<\/b><\/p><p><b>You may also have <\/b><b>breakfast<\/b><b> at our <\/b><span style=\"text-decoration: underline; color: #003366;\"><em><a style=\"color: #003366;\" href=\"https:\/\/forumhotel.ru\/en\/restaurant\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #000080; text-decoration: underline;\">restaurant La Presse<\/span><\/strong><\/a><\/em><\/span><b> from 7 till 11 a.m. (1500 RUB per person).<\/b><\/p><h2><b>How to pay<\/b><\/h2><p><b>All prices are given in Rubles (taxes are included). There are several options:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By credit card*: link for on-line payment may be sent to you by the receptionist of the hotel upon additional request<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In cash: at the hotel (we accept only Rubles)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By credit card online at our webpage<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bank transfer in Rubles: <\/span><span style=\"text-decoration: underline; color: #000080;\"><em><a style=\"color: #000080;\" href=\"https:\/\/forumhotel.ru\/wp-content\/uploads\/2024\/02\/rekvizity-ooo-nevskij-forum-vtb-eng.pdf\" target=\"_blank\" rel=\"noopener\"><b>download bank details<\/b><\/a><\/em><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bank transfer in Dollars or Euros: to request an invoice**\u00a0please contact us by phone <a href=\"tel:+7 (812) 333-02-22\"><span style=\"text-decoration: underline; color: #000080;\"><em><strong>+7 (812) 333-0-222<\/strong><\/em><\/span><em>, or by e-mail <\/em><\/a><\/span><em><a href=\"mailto:info@forumhotel.ru\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #000080; text-decoration: underline;\">info@forumhotel.ru<\/span><\/strong><\/span><\/span><\/a><\/em><\/li><\/ul><p><i><span style=\"font-weight: 400;\">* The following credit card types are generally accepted for reservations: VISA, MasterCard, Maestro, JCB, China UnionPay, Diners Club Card, AmEx, \u041c\u0418\u0420.<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">** The invoice is valid for 3 working days. The invoiced price is given according to the Ruble \/ Dollar (Euro) Exchange rate, internally accepted<\/span><\/i> <i><span style=\"font-weight: 400;\">within the hotel.<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h2>\u00a0<\/h2><h2><b>Accommodation at the hotel: terms and guarantees<\/b><\/h2><p><b>How to modify your reservation*<\/b><\/p><p><span style=\"font-weight: 400;\">If the reservation was made directly, please contact us by phone <a href=\"tel:+7 (812) 333-02-22\"><span style=\"text-decoration: underline; color: #000080;\"><em><strong>+7 (812) 333-0-222<\/strong><\/em><\/span>, or by e-mail <\/a><\/span><a href=\"mailto:info@forumhotel.ru\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline; color: #000080;\"><em><strong>info@forumhotel.ru<\/strong><\/em><\/span><\/span><\/a><span style=\"font-weight: 400;\">, to make any changes.<\/span><\/p><p><span style=\"font-weight: 400;\">*<\/span><i><span style=\"font-weight: 400;\"> These terms of changing are applied only to the direct reservations made:<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; by phone <a href=\"tel:+7 (812) 333-02-22\"><span style=\"text-decoration: underline; color: #000080;\"><em><strong>+7 (812) 333-0-222<\/strong><\/em><\/span>,\u00a0<\/a><\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; by e-mail <\/span><\/i><span style=\"text-decoration: underline; color: #000080;\"><strong><a style=\"color: #000080;\" href=\"mailto:info@forumhotel.ru\"><i>info@forumhotel.ru<\/i><\/a><\/strong><\/span><i><span style=\"font-weight: 400;\">,\u00a0<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; <span style=\"text-decoration: underline; color: #000080;\"><strong><a style=\"color: #000080; text-decoration: underline;\" href=\"https:\/\/forumhotel.ru\/en\/booking\/\" target=\"_blank\" rel=\"noopener\">online<\/a><\/strong><\/span><\/span><\/i> <i><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline; color: #000080;\"><strong>at our webpage<\/strong><\/span>,<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">or by any means of direct communication without any agent between you and the hotel.<\/span><\/i><\/p><h3>\u00a0<\/h3><h2><strong>Cancellation policy of the hotel<\/strong><\/h2><p><b>How to cancel your reservation*<\/b><\/p><p><span style=\"font-weight: 400;\">In case the reservation is prepaid or guaranteed, the room is reserved for you till 7 a.m. of the day after the original check-in date \u2013 if you have not specified your arrival time.<\/span><\/p><p><span style=\"font-weight: 400;\">In case of no-show without any prior notice we would cancel your reservation and charge you for the 1<\/span><span style=\"font-weight: 400;\">st<\/span><span style=\"font-weight: 400;\"> night.<\/span><\/p><p><span style=\"font-weight: 400;\">You can cancel the reservation without any penalty:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">1 day prior the check-in date during Low season**<\/span><\/li><li><span style=\"font-weight: 400;\">2 days prior the check-in date during Shoulder season**<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">3 days prior the check-in date during High season**<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">*<\/span><i><span style=\"font-weight: 400;\"> These terms of cancellation are applied only to the direct reservations made:<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; by phone <a href=\"tel:+7 (812) 333-02-22\"><span style=\"text-decoration: underline; color: #000080;\"><em><strong>+7 (812) 333-0-222<\/strong><\/em><\/span>,\u00a0<\/a><\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; by e-mail <\/span><\/i><a href=\"mailto:info@forumhotel.ru\"><i><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline; color: #000080;\"><strong>info@forumhotel.ru<\/strong><\/span><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">,\u00a0<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; <span style=\"color: #000080;\"><strong><span style=\"text-decoration: underline;\"><a style=\"color: #000080; text-decoration: underline;\" href=\"https:\/\/forumhotel.ru\/en\/booking\/\" target=\"_blank\" rel=\"noopener\">online at our webpage<\/a><\/span><\/strong><\/span>,<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">or by any means of direct communication without any agent between you and the hotel.<\/span><\/i><\/p><p><b><i>If you make reservation at special rate, please pay attention to the terms of payment \/ cancellation.<\/i><\/b><\/p><p><span style=\"font-weight: 400;\">**<\/span><i><span style=\"font-weight: 400;\"> You can have a look at Seasons dates here: download <\/span><\/i><span style=\"text-decoration: underline;\"><span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"https:\/\/forumhotel.ru\/wp-content\/uploads\/2024\/02\/official-prices-2024-2025.pdf\" target=\"_blank\" rel=\"noopener\"><b><i>Rack rates<\/i><\/b><\/a><\/span><\/span><\/p><p><b>How to get refund*<\/b><\/p><p><span style=\"font-weight: 400;\">for prepaid but unused service:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">we make 100% refund, if you inform the hotel 1 day prior the check-in date during Low season\/ 2 days prior the check-in date during Shoulder season<\/span>\/ 3 days prior the check-in date during High season.<\/li><\/ul><p><span style=\"font-weight: 400;\">The refund is made in the same way your payment had been made:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">if you paid by credit card, please fill in the <\/span><a href=\"https:\/\/forumhotel.ru\/wp-content\/uploads\/2024\/02\/zayavlenie-na-vozvrat_eng-kreditka.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline; color: #000080;\"><em><b>following form<\/b><\/em><\/span><\/a> <span style=\"font-weight: 400;\">and send to us \u2013 we will make refund to the same credit card<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in case of bank transfer we will make refund to the sender\u2019s current account \u2013 please send to the hotel the <\/span><a href=\"https:\/\/forumhotel.ru\/wp-content\/uploads\/2024\/02\/vozvrat-na-bankovskie-rekvizity_eng.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline; color: #000080;\"><em><b>following\u00a0letter<\/b><\/em><\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">if you paid in cash \u2013 we will make refund in cash at the hotel if you have the receipt<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">if you paid by credit card online at our webpage, you should use the link in your confirmation; the refund will be made to your credit card during next 7 working days.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">*<\/span><i><span style=\"font-weight: 400;\"> These terms of refund for prepaid but unused service are applied only to the direct reservations made:<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; by phone <a href=\"tel:+7 (812) 333-02-22\"><span style=\"color: #000080;\"><span style=\"text-decoration: underline;\"><em><strong>+7 (812) 333-0-222<\/strong><\/em><\/span>,<\/span>\u00a0<\/a><\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; by e-mail <\/span><\/i><a href=\"mailto:info@forumhotel.ru\"><i><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #000080; text-decoration: underline;\">info@forumhotel.ru<\/span><\/strong><\/span><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">,\u00a0<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">&#8211; <a href=\"https:\/\/forumhotel.ru\/en\/booking\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #000080; text-decoration: underline;\">online at our webpage<\/span><\/strong><\/span><\/a>,\u00a0<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">or by any means of direct communication without any agent between you and the hotel.<\/span><\/i><\/p><p><b><i>Choosing the special offer please pay attention to the cancellation terms: some tariffs do not offer any refund.<\/i><\/b><\/p><h3>\u00a0<\/h3><h2><strong>Child policy of the hotel\u00a0<\/strong><\/h2><p><span style=\"font-weight: 400;\">We are always happy to welcome our little guests at Nevsky Forum. Small presents, sweets, toys, books and coloring pages are ready for them every day!<\/span><\/p><p><span style=\"font-weight: 400;\">At the restaurant LaPresse preferences of little gourmets are always respected. Baby chair is provided upon request.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Children under 7 years old are accommodated at Nevsky Forum for free (baby cot \/ extra bed is provided upon request).<\/span><\/p><p><span style=\"font-weight: 400;\">The cost of extra bed for guests older than 7 years old is 1800 Rub per person per night (all taxes included, no discounts applied).<\/span><\/p><p><b>The price includes:<\/b><\/p><p><span style=\"font-weight: 400;\">&#8211; breakfast (if a tariff includes breakfast)<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; extra bed (roll-away bed or folding armchair)<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; toiletries and towels<\/span><\/p><p><span style=\"font-weight: 400;\">&#8211; bottled water upon arrival<\/span><\/p><p><b>Smoking policy<\/b><\/p><p><span style=\"font-weight: 400;\">As a responsible host we believe that we have a duty to ensure comfort for all our guests. According to the Russian Federation Act N 15-\u0424\u0417 dated 23.02.2013 (as amended on 31.12.2014) \u201cHealth protection of the citizens from tobacco smoke and impacts of tobacco consumption&#8221;, <\/span><b>smoking on the premises is strictly prohibited.<\/b><\/p><p><span style=\"font-weight: 400;\">We reserve the right to charge guests 5000 Rub per day for smoking in the room for additional cleaning of the room.<\/span><\/p><p><span style=\"font-weight: 400;\">We reserve the right to refuse to check-in any guest who does not follow <\/span><a href=\"http:\/\/www.forumhotel.ru\/pages\/en\/terms_and_guarantees\/files\/Accommodation_rules_2022_ENG.pdf\"><b>the rules of the hotel<\/b><\/a> <span style=\"font-weight: 400;\">\u2013 according to the terms of the contract between the guest and the hotel, signed upon arrival.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hotel policies of Nevsky Forum Hotel Guests\u2019 registration When you check-in at the hotel, we [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-10220","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/pages\/10220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/comments?post=10220"}],"version-history":[{"count":40,"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/pages\/10220\/revisions"}],"predecessor-version":[{"id":11540,"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/pages\/10220\/revisions\/11540"}],"wp:attachment":[{"href":"https:\/\/forumhotel.ru\/en\/wp-json\/wp\/v2\/media?parent=10220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}